Shipment and Taxes

How long will it take to get my order?

This depends on where are you based. We ship by DHL Express and usually orders are shipped within 3-5 working days. Yet, it may take longer due to your local custom procedures. 


How can I track my order?

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at


Where’s my package?

We typically ship out orders same-day when placed by 12 pm (GMT+9). When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.


Customs Fees and Taxes

Each country varies in customs fees and taxes and it's something we can't actually gauge. We charge only a shipping fee depending on your location and total weight of your package. Any additional fees and taxes have to be taken up with customs in your country.



Our product may not be compliant with your country regulations (e.g. certification, marks etc.). When you decide to purchase and ship Prinker device or Consumable Set to your country, then it is your responsibility as an importer to be compliant with local regulations.