FAQ

General Questions

Q: Are the tattoos safe and non-toxic?

In contrast to other temporary tattoos that contain toxic chemicals and adhesive materials, Prinker uses specially formulated cosmetic-grade inks to create stunning pieces while still remaining completely skin safe. All our inks were tested as any other cosmetic products and are compliant with FDA and EU Cosmetic Regulations.

 

Q: Is Prinker cruelty free?

Prinker complies with international cosmetic standards , so none of formulations, ingredients, or finished products were tested on animals.

 

Q: Are Prinker inks vegan?

Prinker ingredients and finished products do not contain animal ingredients.

 

Q: Will It Stain My Skin?

Prinker uses cosmetic-grade pigments to deliver intense colors and make your Prinker tattoos look like real ones. Prinker Inks doesn't penetrate deep into the skin making it safer than for example henna. To avoid stains on our clothes, make sure to completely dry and fix Prinker tattoo with Skin Primer.

Q: How do you apply the tattoos designs?

Prinker is a comprehensive temporary tattoo solution that includes Prinker Content Platform (www.prinker.net), Prinker App and Prinker device. 

To get a Prinker tattoo, select the image you want to apply in the Prinker App and send it to the Prinker device. Rub device on skin and voila!

If you want to upload your designs or organize designs into lists, visit Prinker Content Platform (www.prinker.net). Lists and designs you create will be visible in Prinker App. Learn more about subscription.

 

Q: I'd like designs for my event! Can I make my own design?

You can upload your tattoo designs, logos -, slogans and other images using Prinker Content Platform or Prinker App. If you have a Tenderfoot or Showcase plan then you can enjoy unlimited access to upload and sketching functions. B-Back users have limited access to upload feature and can upload up to 20 designs per calendar month


Q: Are they kids safe?

In contrast to other temporary tattoos that contain toxic chemicals and adhesive materials, Prinker uses specially formulated cosmetic-grade inks to create stunning pieces while still remaining completely skin safe. All our inks were tested as any other cosmetic products and are compliant with FDA and EU Cosmetic Regulations.


Q: What are the most common tattoo sizes?

Everything depends on your preferences. Prinker maximum size (W X L)is 0.9 inches and 39 inches. So, you can go for small, cute tattoos or create some very long lettering designs. You can also get creative and create some composite tattoos that includes few different designs put together


Q: Can I add colour to my tattoo?

If you fancy colorful tats, you should get Color Ink Consumable Set. It comes with Left and Right Ink Cartridges that allow you to apply tattoos in full color and even in composite black (mix of yellow, red and blue). Color Ink Consumable Set has enough ink for about 1000 tattoos. Prinker S comes with a bundle Black Ink cartridge that can apply tattoos in black and greyscale.


Q: Are they waterproof?

Prinker Inks are made from cosmetic grade pigments, so in order to make them waterproof you should apply provided Skin Primer before and after applying the tattoo. 

Q: Can You Help Me With My Design?

Prinker that are suitable for Prinker temporary tattoo solution should:
- be in .png format
- have a transparent background,
- be at least 15kb in size but not bigger than 5 Mb

Keep in mind that the height of canvas is fixed at 22 mm but you can adjust the length (min. 30 mm, max. 1000 mm).


TIPS! Avoid using very bright pastel colors. When it's possible use contour lines.
Use simple and flat styling resembling the custom Prinker images (sometimes less can be more). Consider trying the FILTER function if you want to use photos, rendered images or photorealistic graphics.

Q: What is Skin Primer and how to use it?

Skin Primer works similarly to a cosmetic primer. It helps to fix ink and enhances the longevity of tattoos. 

Before applying a tattoo by Prinker device, spray (app. 30 cm distance) Skin Primer in the place where you want to get a tattoo. To fix applied tattoos you can also spray Skin Primer after ink dries.

Q: Does Prinker Device support IOS ?

Prinker S works with both iOS and Android. However, Prinker Pro isn't compatible only with iOS devices.

Q: How do I maintain my equipment?

Prinker ink is made from cosmetic ingredients. That's why it is more prone to drying than traditional ink-jet printer cartridges. If not used for more than 3-7 days, we recommend removing cartridges from the device. Remember to put on the provided orange cap back and store cartridges in a zip bag that you also were provided.

Q: Can you get replacement ink?

Yes! If you run out of ink, you can order cartridges from the official Prinker store.

Q: Where can I get the skin primer?

Skin Primer is always included when you buy ink refills.

Q: Can it print a photo?

Technically, it is possible but it wouldn't look like a real tattoo though. We recommend using our filter feature to change the photo into a graphic and then get it as a tattoo!

Q: What does it feel like when it’s printing?

There is no particular feeling. The only thing you can sense is small rollers. There are no needles!

Q: Will it stay on material? Can you wash it off?

Prinker was designed for skin application only. Prinker uses cosmetic-grade ink, so applying a tattoo on for example cotton would be similar to smearing lipstick on a T-shirt. You can do it, but you may not be able to wash it off.

Q: Do you need to apply this to an area that has no hair?

You can apply Prinker tattoos on an area with hair.

 

Q: How do you get extra ink?

If you run out of ink, you can purchase extra ink directly from official Prinker sales channels (e.g. website).

How does Prinker work?

Prinker is a comprehensive temporary tattoo solution that includes Prinker Content Platform (www.prinker.net), Prinker App and Prinker device (Pro and S models).

To get Prinker tattoo, select image you want to apply in the Prinker App and send it to the Prinker device. Rub device on skin and voila!

If you want to upload your designs or organize designs into lists, visit Prinker Content Platform (www.prinker.net). Lists and designs you create will be visible in Prinker App.

 

Q: What is Prinker App?

Prinker App gives you access to hundreds of ready-to-use designs made by professional artists, your designs and lists. You can also sketch and doodle your designs in Prinker App. Prinker App pairs and connects by Bluetooth with your Prinker device. Making it possible to select, send and apply Prinker tattoos. 

Prinker App is available now on Google Play Store and App Store. 

Prinker App for Android supports mobile devices and tablets with following specifications:

- Android Nougat or higher
- 2 GB RAM memory

Prinker App for iOS supports iPhone and iPad with following

specifications:

- iOS 11 or higher
- iPhone 5S or higher
- iPad 5th gen., iPad mini 2nd gen., iPad Air 1st gen., iPad Pro 1st gen., or higher

Device compatibility: Prinker S supports both Android and iOS smart devices. 
Prinker Pro is compatible only with Android devices. 

 

Q: What is Prinker Content Platform?

Prinker Content Platform (available at www.prinker.net) is a dedicated platform with hundreds of designs created by professionals, artists and users. You can upload your own designs, create and manage design lists.

 

Q: Can I use my designs, logos, images?

Yes, you can upload your logos, images and other designs using Prinker Content Platform (www.prinker.net).

If you have Tenderfoot or Showcase plan then you can enjoy unlimited access to upload and sketching function. B-Back users have limited access to upload feature and can upload up to 20 designs per calendar month.

Designs which you upload can be either private (only you can see and use them) or public (other users can see and use them).  

You can also create your images by sketching in Prinker App.

Prinker S - Product Info

Q: Does Prinker S come with a warranty?

The standard limited warranty for Prinker S device is 1 year from the date of original purchase. The warranty covers defects in materials and workmanship in Prinker S device.

The warranty does not apply to products that:

- have been refilled, remanufactured or tampered with in any way;

- experience problems resulting from improper installation, transportation, storage, misuse,abuse, accident, neglect, mishandling or maintenance;

- or exhibit wear and tear from ordinary use, abusive use, or environmental deterioration. 

Q: What are specifications of Prinker S device?

Host device dependency: Requires smart device with Prinker App
Mobile app: Android and iOS compatible
Printing technology: Inkjet
Printing speed: 3 in / sec
Max. image area (L x H): 100 x 2.2 cm (39 x 0.9 in)
Cartridge color: compatible with Prinker Consumable Set Black Ink & Consumable Set Color Ink
Ink: Made from cosmetic ingredients; US FDA and EU CPNP compliant
Consumable Set Ink Capacity: About 1000 tattoos
Resolution: 1000 dpi
Weight: 340 g (12 oz.)
Charging: charging docking station, charging by power bank supported
Battery type: 1 Lithium-ion batteries (7.4V / 950mA)
Battery operating time: 4-5 hours
Bluetooth: Bluetooth 2.1 + EDR, Bluetooth 5.0
Water resistance: 1 day
Rub resistance:1 day
Washing: water with soap, makeup remover
Images: +5000 complimentary designs; some functions may require additional fees
Barcode/QR Code: supported

 

Q: What certification does Prinker S device have?

Prinker S has obtained CE, FCC, KC and SRCC certificates.

 

Q: What Ink does Prinker S use?

Prinker S device package includes one Black Ink Cartridge that has enough ink for about 1000 tattoos. Depending on size, density, complexity of image, this number can vary. You can monitor the levels of ink in Prinker App.

Prinker S is compatible with Consumable Set Black Ink and Consumable Set Color Ink. 

 

Q: What is Skin Primer?

Skin Primer works similarly to a cosmetic primer. It helps to fix ink and enhances the longevity of tattoo.  
Before applying tattoo by Prinker device, spray (app. 30 cm distance) Skin Primer on place where you want get a tattoo. To fix applied tattoo you can also spray Skin Primer after ink dries.

 

Prinker Skin Primer and Prinker Black Ink Cartridges are compliant with US FDA and EU directive EC 1223/2009.

Consumable Set and Prinker Inks

Q: What is Consumable Set?

Consumable Set is a name for Prinker Ink and Skin Primer refills. 

Currently there are two Consumable Sets available - Consumable Set Black Ink and Consumable Set Color Ink.

All Consumable Sets are compatible with Prinker S

 

Q: What is Black Ink Cartridge?

Black Ink Cartridge uses pure black cosmetic ink that was developed to create more realistic blackwork tattoos. Tattoos applied using Black Ink Cartridge can be only in black and grayscale. 

Black Ink Cartridge has enough ink for about 1000 tattoos. Depending on size, density, complexity of image, this number can vary.

You can monitor the levels of ink in Prinker App.

Note: Black Ink Cartridge is included in Prinker S device package and Consumable Set Black Ink

 

Q: What is Color Ink Cartridge Set?

Color Ink Cartridge Set was created for those who prefer color tattoos. Color Ink Cartridge Set uses color subtraction technology to achieve full-color designs. Color Ink Cartridge Set allows you also to get tattoos in a composite black (mix of cyan, magenta and yellow). 

Color Ink Cartridge Set has enough ink for about 1000 tattoos. Depending on size, density, complexity of image, this number can vary.

You can monitor the levels of ink in Prinker App.

 

Q: What is Skin Primer?

Skin Primer works similarly to a cosmetic primer. It helps to fix ink and enhances the longevity of tattoo. 
Before applying tattoo by Prinker device, spray (app. 30 cm distance) Skin Primer on place where you want get a tattoo. To fix applied tattoo you can also spray Skin Primer after ink dries.

Prinker Membership

Q: What is Prinker Membership?

To use Prinker you need to have a Prinker account. You can join through Prinker Content Platform (www.prinker.net) or by Prinker App.

Prinker has free and paid memberships.

B-Back is a default free plan. You can upgrade your membership to paid Tenderfoot or Showcase plans at www.prinker.net. Check out the table below for more info about features of each membership plan.

 

Shipment and Taxes

Q: How long will it take to get it to me?

Delivery time depends on where are you based. We ship by DHL and usually orders are fulfilled within 5-7 working days. Yet, it may take longer due to your local custom procedures.

 

Q: How can I track my order?

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at sales@prinker.net

 

Q: Where’s my package?

We typically ship out orders same-day when placed by 12 pm (GMT+9). When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

 

Q: Can I cancel or make changes to my order after it's been placed?

Because we ship orders the same day as we receive them, orders are not subject to changes or cancellation by Purchaser, except with Prinker Korea’s prior consent. In our discretion, we may allow some changes If your order hasn't shipped yet. So before making the decision to buy our products, you are advised to read and understand our Refund policy.

 

Q: Is there a refund policy?

All sales are final. At Prinker Korea we do not issue refunds once the order is accomplished and the product is sent. 

 

Q: Do you ship internationally?

Yes, we ship globally using DHL Express services. The shipping fee is calculated at the checkout using your shipping address. 

 

Q: What payment methods do you accept?

We accept Paypal and major credit cards (powered by Paymentwall). If you encounter any problems with payments, please do not hesitate to rach ut to us at cs@prinker.net

 

Q: What happens if I receive a damaged product?

Products with factory defects, missing parts or other problems are subject to Warranty policy and RMA Process. You should send the order number, item serial number and description of the issues to Prinker Korea Customer Support team at cs@prinker.net for assistance. The Customer Support Team will evaluate the case and explain the next steps.

 

Q: How do I get in touch with Prinker?

You can reach out to us by email at cs@prinker.net or by main social media channels 

 

Q: Customs Fees and Taxes

Each country varies in customs fees and taxes and it's something we can't actually gauge. We charge only a shipping fee depending on your location and total weight of your package. Any additional fees and taxes have to be taken up with customs in your country.

Taxes and custom duties are not included. Any additional fees and taxes shall be taken up with custom in your country

 

Q: Compliance

Our product may not be compliant with your country regulations (e.g. certification, marks etc.). When you decide to purchase and ship Prinker device or Consumable Set to your country, then it is your responsibility as an importer to be compliant with local regulations.